An employee newsletter from Human Resources


from the editorFeeling Sick at 2am? How to Talk to a Doctor in Minutes

Telemedicine is changing the way people use their health care and it’s available to all IU medical plan members age 18 or older. Whether it’s a late night sickness or a long distance need, telemedicine allows you to directly connect with a doctor, wherever you are, whenever you need it.

Using a smartphone, tablet or computer with a webcam, IU medical plan members can have a live virtual visit with a doctor of their choice to discuss non-emergency health issues such as flu symptoms, rashes, allergies, infections and other similar illnesses. Visits can take place from home, work, or wherever internet access is available. Participating doctors can provide a diagnosis, treatment, and even certain prescriptions if needed. These doctors are board certified, and a part of medical plan networks. Visits provide convenience and flexibility in accessing care at the same or less cost than a primary care office visit. Claims for telemedicine visits apply to the annual deductible and out-of-pocket, just like any other medical claim.

Anthem Medical Plan Participants: LiveHealth Online provides medical visits online 24x7x365. Board-certified doctors can give care for colds, flu, sore throats and more! Doctors can give a diagnosis and send prescriptions to the member's pharmacy of choice, if needed. Members can also schedule online appointments with mental health providers 7 days a week. For additional information and to get started, visit, download their app available for both Apple and Android devices via iTunes or Google Play, or call 1-888-LiveHealth (1-888-548-3432).

IU Health Medical Plan Participants: IU Health provides access to health care through its telemedicine program, Video Visits. Patients enroll through the app and are then able to see a doctor via a live conversation on their tablet, smartphone or computer from 8 a.m. - 8 p.m. daily (holiday hours may vary). The doctor asks questions, provides a diagnosis and is able to fill a prescription. To sign up and learn more, visit or download the app via iTunes or Google Play.

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